Complex care at home is a tailored support arrangement for someone with multiple, significant or changing needs. It requires careful assessment, clear responsibilities and coordination with the professionals involved in the person’s care.
Some tasks require registered clinicians or staff with specific training, competency assessment and supervision. Home-care workers must only undertake tasks they are trained, competent and authorised to perform. Kells must establish whether requested tasks fall within the service’s registration, staffing, training and operational capability before confirming an arrangement.
Planning should cover the person’s consent and decision-making arrangements, clinical information, risks, equipment, emergency procedures, staffing levels, handovers and review dates. Where appropriate, the plan should be developed with the person, family or representative and relevant health and social-care professionals.
Changes in health, equipment, medication, mobility or behaviour should trigger a review. A safe plan identifies who to contact, what constitutes an urgent concern and which clinical team is responsible for advice and treatment.
Contact Kells with an outline of the support required and any professional care plans. Suitability and availability can only be confirmed after assessment and capability checks.